Refund & Cancellation Policy

Last updated: January 1, 2026

This Refund and Cancellation Policy governs all purchases made on exambookapp.live or through the ExamBook mobile application, operated by SOLESEED LLP. By completing a purchase, you acknowledge and agree to the terms set out below.

1. Subscription Plans

The following subscription plans are available on exambookapp.live and within the ExamBook app:

• Trial Plan — ₹2 (1 Day): Available via the ExamBook mobile app.
• Monthly Plan — ₹279 (30 Days)
• 6-Month Plan — ₹549 (180 Days)
• Yearly Plan — ₹699 (365 Days)

2. Refund Eligibility — 24-Hour Window

Refund requests are considered only if raised within 24 hours of the original purchase. No refunds will be processed for requests submitted after this 24-hour window, under any circumstances.

Within the 24-hour window, a refund may be considered if:

• Payment was successfully deducted but the plan was not activated on your account.
• You were charged twice for the same transaction (duplicate payment).
• A verified technical error on our end prevented access to the service after confirmed payment.
• You have not accessed any content (no videos watched, no tests attempted, no features used) after plan activation.

3. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• The refund request is raised after 24 hours from the time of purchase — no exceptions.
• You have accessed or used the service in any way after plan activation (watched videos, used mind maps, attempted tests, used SmarPrep AI, etc.).
• Change of mind or finding an alternative product after purchase.
• Issues arising from your own device incompatibility, internet connectivity, or hardware limitations.
• The ₹2 Trial Plan — non-refundable under all circumstances due to its nominal value and short duration.
• Partial refunds for unused subscription days are not provided under any plan.

4. Auto-Debit and Subscription Renewal

In accordance with RBI (Reserve Bank of India) guidelines on recurring mandates:

• Any mandate authorised by the user and not cancelled prior to the renewal date is considered valid and final.
• No refunds are issued for post-trial subscription debits where the user failed to cancel within the stipulated 24-hour window before renewal.
• Once a subscription amount is auto-debited after the trial period, it is considered a completed transaction and is non-reversible.
• It is the user's sole responsibility to cancel the mandate before the trial ends if they do not wish to continue with a paid subscription.

5. How to Request a Refund

To request a refund within the eligible 24-hour window:

• Step 1: Email us at support@soleseed.in with subject: "Refund Request — [Your Order ID]"
• Step 2: Include: your full name, registered mobile/email, Order ID or Transaction ID, date & time of purchase, plan purchased, reason for request, and payment screenshot.
• Step 3: Alternatively, WhatsApp us at +91 9103716977 with the same details.

Note: Requests received after 24 hours of purchase will not be processed regardless of the reason cited.

6. Refund Processing

• Eligible refund requests will be acknowledged within 2 business days.
• Approved refunds will be processed within 5–7 business days of approval.
• Refunds are credited to the original payment method — UPI, bank account, card, or Paytm wallet.
• Additional bank processing time of 3–5 business days may apply after our processing.

7. Cancellation Policy

• ExamBook subscription plans are one-time purchases unless a recurring mandate has been explicitly authorised.
• To avoid auto-renewal charges, cancel your mandate at least 24 hours before the trial or renewal date via your UPI app, bank, or by contacting Paytm support.
• Discontinuing use of the service does not constitute cancellation — you must explicitly cancel the mandate if one has been set up.

8. Failed / Pending Transactions

If payment failed but the amount was debited from your account, it is typically auto-reversed by your bank within 5–7 business days. If not reversed within 7 business days, contact us with your bank transaction reference number and we will investigate promptly.

9. Contact for Refund Support