Privacy Policy

Last updated: January 1, 2026

SOLESEED LLP ("we", "our", or "us") operates the ExamBook mobile application and website at exambookapp.live. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully.

1. Information We Collect

1.1 Personal Information You Provide

When you register or purchase a plan, we collect:

• Full name
• Email address
• Mobile phone number
• State/location
• Payment-related information (processed securely by Paytm; we do not store card details)

1.2 Automatically Collected Information

When you use our app or website, we automatically collect:

• Device information (model, OS version, unique device identifiers)
• Log data (IP address, browser type, pages visited, timestamps)
• Usage data (features accessed, videos watched, tests taken, time spent)
• Crash reports and performance data

1.3 Location Information

We collect your state/region at the time of purchase for compliance purposes. We do not collect precise GPS location unless you explicitly grant permission for specific features.

2. How We Use Your Information

We use the collected information to:

• Create and manage your ExamBook account
• Process payments and activate your subscription plan
• Provide access to educational content, videos, mock tests, and other features
• Personalize your learning experience using SmarPrep AI
• Send transactional communications (payment receipts, plan activation confirmations)
• Send product updates and promotional communications (you may opt out anytime)
• Analyse usage patterns to improve our service
• Detect and prevent fraud or unauthorized use
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Payment Processors: Paytm (One97 Communications Ltd.) processes payments on our behalf under their own privacy policy.
• Service Providers: Cloud hosting, analytics, and customer support tools that assist in operating our service, bound by confidentiality agreements.
• Legal Requirements: If required by law, court order, or government authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Secure, encrypted databases for storing personal information
• Regular security audits and vulnerability assessments
• Limited access to personal data on a need-to-know basis

While we take reasonable precautions, no system is completely secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting us.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Opt out of promotional communications
• Withdraw consent where processing is based on consent

To exercise these rights, email us at support@soleseed.in.

7. Children's Privacy

ExamBook is intended for users aged 18 and above. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

8. Third-Party Links

Our app and website may contain links to third-party websites (e.g., Google Play Store). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Cookies

Our website uses essential cookies to maintain session state and improve user experience. You can configure your browser to refuse cookies, though this may affect functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notice. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related queries or to exercise your rights, contact: